Delivery Policy

We deliver remarkable at every turn.

An exact delivery date can be provided after your order is placed by contacting your Sales Representative or the account support department in your immediate area.

Orders are delivered by our own fleet of trucks unless other special arrangements have been made prior to placing your order. Orders are only processed on our regular business days, which are Monday through Friday, excluding holidays.

If an order is received by 4:00 p.m. CST, and if credit approval and product availability are confirmed by 5:00 p.m. CST on the same business day, then that order will be processed for the next scheduled delivery day for your area. Orders that are not received by 4:00 p.m. CST or cannot be approved for credit and product availability by 5:00 p.m. CST will not be processed until the next business day. Generally, orders going to the metropolitan areas surrounding our warehouse facilities (Nashville, Chattanooga, Knoxville, Memphis, Muscle Shoals, Little Rock, and Tupelo) will be delivered the next business day. Orders going to non-metropolitan areas usually have a pre-established delivery day(s). These days can be obtained from your Sales Representative or the account support department in your immediate area.

Special orders shipped directly from a vendor may require an earlier order placement time.

Products may be delivered in separate shipments.

American Paper & Twine only operates within the southeastern region of the U.S., including parts of Tennessee, Alabama, Mississippi, Georgia, North Carolina, Arkansas, Kentucky, Missouri, Oklahoma and Virginia. We do not ship or bill to international addresses.

American Paper & Twine delivers to commercial street addresses only; we do not deliver to P.O. boxes or APO/FPO, or residential addresses/areas. Some exceptions may apply, and the above does not constitute a guaranty of service.