Service Center

When your equipment needs repair or service, it’s twine time.

Delivering remarkable means helping your business stay up and running. We realize that sometimes our customers don’t have the time or resources to repair the janitorial and packaging machines they buy from us (or anyone else). Our highly skilled Twiner Tech Team can quickly work on servicing your equipment, whether you need a one-time repair or require ongoing preventative maintenance.

What Our Twiner Tech Team Provides:

  • On-Site & Off-Site Repair Services
  • Preventative Maintenance Programs
  • Well-Stocked Parts Department
  • Timely, Professional Service
  • Factory-Trained Technicians
  • Knowledgeable Product Specialists 
  • Process & Equipment Evaluations
  • Professional In-House Training

Why choose the AP&T Service Center?

Watch these videos to hear from Service Technician Crystal Hawks about
what makes the Twiner Tech Team unique.




Repair, Here or There

One of the benefits of having local Service Technicians is that repairs and preventative maintenance can be taken care of at the location most convenient for you. Whether you want the work to your equipment done on-site or off-site, we’re here to help.

What types of machines do we service?

Janitorial Equipment

  • Automatic Scrubbers
  • Autonomous Machines
  • Burnishers
  • Carpet Extractors & Cleaners
  • Floor Machines
  • Rider Scrubbers
  • Sweepers & Steam Cleaners
  • Vacuum Cleaners
    (Uprights, Wet/Dry and Backpack)

Packaging Equipment

  • Bag Sealers
  • Blister Packaging
  • Carton Erectors
  • Case Packers & Sealers
  • Conveyors
  • Labeling Systems
  • Multi-Pack Equipment
  • Palletizers
  • Shrink Bundlers
  • Shrink Wrappers
  • Strappers Stretch Wrappers
    (Manual & High-Speed)
  • Tray Erectors
  • Vacuum Packaging
  • Vertical & Horizontal Baggers
  • Void Fill Equipment

We service all major brands in the janitorial and packaging industries. 


Meet Our Twiner Tech Team

We have a professional team of experts that has what it takes to get your equipment up and running effectively. After an initial consultation, you can rest easy knowing that our Twiners have everything under control.

Jeremy Keith


Jeremy is the newest member of the Twiner Tech Team, joining AP&T in June of 2021. His service experience includes four years in industrial maintenance, welding, and fabrication.

In his free time, you can find Jeremy restoring square body trucks, hunting, or spending time with his wife and five children.

Mark Jackson

Little Rock

Mark began his career in the janitorial & sanitation industry in 2013, after working as a welder for 15 years. He is experienced in pH neutral and high pH laundry system install, troubleshooting and repair, as well as commercial floor equipment powered by batteries, propane, and electricity.

His hobbies include hunting, fishing, playing guitar, and repairing & riding motorcycles and ATVs.

Matthew Cole


Matthew brings six years of experience in commercial laundry and chemicals to American Paper & Twine. Previously he was a certified forklift and appliance service technician. His expertise includes high and low pH laundry systems, as well as troubleshooting & repairing floor machines and packaging equipment.

Outside of work, he enjoys hunting, fishing, and working on vehicles. 

Nick Mirestes


There is no job too big or too small for Nick. He has been in the sanitary maintenance and packaging business since 1989. He has an Associate Degree in Applied Science and is repair certified by Clarke, Nilfisk-Advance, National Super Service, Orion, Combi, Host, Karcher, and more.

Crystal Hawks


Crystal has earned certifications from several recognized equipment manufacturers, including 3M, Karcher, Spartan Chemical, and Nilfisk-Advance. She has been with American Paper & Twine since 2010.

In her free time, Crystal enjoys coaching and umping fast pitch softball, as well as boating.

Nathan White


Nathan has been part of the American Paper & Twine team since 2019. He is certified by 3M, Lantech, Nilfisk-Advance, and Spartan Chemical. He has a strong electrical and mechanical background.

When he is not working, Nathan enjoys spending time with his family.

“The value of AP&T is they understand that a sense of urgency is very important to us.”