Service Center

When your equipment needs repair or service, it’s twine time.

Delivering remarkable means helping your business stay up and running. We realize that sometimes our customers don’t have the time or resources to repair the janitorial and packaging machines they buy from us (or anyone else). Our highly skilled Twiner Tech Team can quickly work on servicing your equipment, whether you need a one-time repair or require ongoing preventative maintenance.

What Our Twiner Tech Team Provides:

  • On-Site & Off-Site Repair Services
  • Preventative Maintenance Programs
  • Well-Stocked Parts Department
  • Timely, Professional Service
  • Factory-Trained Technicians
  • Knowledgeable Product Specialists 
  • Process & Equipment Evaluations
  • Professional In-House Training

Why choose the AP&T Service Center?

Watch these videos to hear from Service Technician Crystal Hawks about
what makes the Twiner Tech Team unique.




Repair, Here or There

One of the benefits of having local Service Technicians is that repairs and preventative maintenance can be taken care of at the location most convenient for you. Whether you want the work to your equipment done on-site or off-site, we’re here to help.

What types of machines do we service?

Janitorial Equipment

  • Automatic Scrubbers
  • Autonomous Machines
  • Burnishers
  • Carpet Extractors & Cleaners
  • Floor Machines
  • Rider Scrubbers
  • Sweepers & Steam Cleaners
  • Vacuum Cleaners
    (Uprights, Wet/Dry and Backpack)

Packaging Equipment

  • Bag Sealers
  • Blister Packaging
  • Carton Erectors
  • Case Packers & Sealers
  • Conveyors
  • Labeling Systems
  • Multi-Pack Equipment
  • Palletizers
  • Shrink Bundlers
  • Shrink Wrappers
  • Strappers Stretch Wrappers
    (Manual & High-Speed)
  • Tray Erectors
  • Vacuum Packaging
  • Vertical & Horizontal Baggers
  • Void Fill Equipment

We service all major brands in the janitorial and packaging industries. 


Meet Our Twiner Tech Team

We have a professional team of experts that has what it takes to get your equipment up and running effectively. After an initial consultation, you can rest easy knowing that our Twiners have everything under control.

Jeremy Keith


Jeremy joined American Paper & Twine in June of 2021. His service experience includes four years in industrial maintenance, welding, and fabrication.

In his free time, you can find Jeremy restoring square body trucks, hunting, or spending time with his wife and five children.

Mark Jackson

Little Rock

Mark began his career in the janitorial & sanitation industry in 2013, after working as a welder for 15 years. He is experienced in pH neutral and high pH laundry system install, troubleshooting and repair, as well as commercial floor equipment powered by batteries, propane, and electricity.

His hobbies include hunting, fishing, playing guitar, and repairing & riding motorcycles and ATVs.

Matthew Cole


Matthew brings six years of experience in commercial laundry and chemicals to American Paper & Twine. Previously he was a certified forklift and appliance service technician. His expertise includes high and low pH laundry systems, as well as troubleshooting & repairing floor machines and packaging equipment.

Outside of work, he enjoys hunting, fishing, and working on vehicles. 

Jerehemy Diggs


Jerehemy joined the American Paper & Twine service team in 2022. Before coming to AP&T, he worked for six years as a maintenance technician for the Memphis Jewish home. Prior to that, he was a floor tech, a role he held for eight years. During his free time, you’ll find Jerehemy honing his craft as a painter and enjoying sports.

Casey Fortson


Casey Fortson joined the American Paper & Twine team in 2023. He has experience in automotive, small engine, and wind turbine maintenance, as well as over 14 years of welding and fabrication experience. In his free time, he enjoys riding motorcycles, traveling, aviation, spending time outdoors, and building projects.

Nathan White


Nathan has been part of the American Paper & Twine team since 2019. He is certified by 3M, Lantech, Nilfisk-Advance, and Spartan Chemical. He has a strong electrical and mechanical background.

When he is not working, Nathan enjoys spending time with his family.

Jason Turner


Jason joined the American Paper & Twine team in 2021. His background includes work as an aircraft tech, communications tech and heavy equipment and diesel tech. He has seven years of experience in janitorial and sanitation, and four years in commercial laundry and warewash systems. He has done troubleshooting and repair for top janitorial & packaging brands like IPC/Eagle, Nilfisk-Advance, Pacific, Windsor, Strapack, and Pac-Strap.

Outside of work, you can find Jason golfing, hunting, fishing, and doing off-road sports.

“The value of AP&T is they understand that a sense of urgency is very important to us.”